10-31-2013 12:13 PM
I previously had a Torch. It was terrible -- lots of errors (502 in particular), keyboard crashes, and the GPS never worked right.
Comparing with other BB users, it seems that I got a lemon. Other people have had very good experiences with the same handheld, including friends that I have directly compared with.
I bought the unit through my cell provider (TELUS). Their support was also terrible, and essentially consisted of an offer to purchase a different phone at a reduced price, or contracting a "repair technican" to do work on the Torch with no guarantee of success (yet with a need to pay based on labour expended).
I am now in the market for another phone, and I really miss the keyboard on the BB, so I am looking at the Q10. It seems that the support options (if one can call them that) are entirely absent from BB itself -- I am directed by the support page to contact the provider through whom I purchased the phone. As I am loathe to do so through TELUS, based on past experience, I am looking at buying an unlocked phone outright, but I do not feel that I can trust Amazon or the other listed providers to give me anything like a useful support experience either.
Is BB support really this bad? What is the policy and procedure that customers are expected to take if they purchase a malfunctioning phone? Is there anyone in this supply chain willing to take responsibility for malfunctioning handhelds?
Any clarification of how one would deal with a malfunctioning handset would be welcome.
11-01-2013 12:55 AM
Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!