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BlackBerry® Q10

New Contributor
Posts: 4
Registered: ‎07-06-2012
My Device: BlackBerry Bold 9900
My Carrier: Bright Star

Q10 IMAP Work Email "Auto-Read"

Hi all,


Recently i have a problem where my Q10 IMAP work email will automatically turn the unread emails into read. I found this issue one day in the morning as i notice my unread emails suddenly drops.


I am pretty sure these emails were not read in any of my devices (PC, Laptop or tablets).


However, this issues isnt apply to my Yahoo or Gmail mailbox in my Q10. Only particularly on my IMAP work email.


Hope to get some advice for this issues.

Hall of Famer III
Posts: 58,829
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Q10 IMAP Work Email "Auto-Read"


It would be quite odd indeed for the device to automatically mark emails as "read"...indeed, I know of no way for it to do that. Rather, some other interface may well be marking them as such, and when that replicates to the server, it further dutifully replicates to the device interface (as it is supposed to do). So, while you say you are "pretty sure these emails were not read in any of my devices", you will need to be 100% certain.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 4
Registered: ‎07-06-2012
My Device: BlackBerry Bold 9900
My Carrier: Bright Star

Re: Q10 IMAP Work Email "Auto-Read"

Dear sdgardne,


Thank you for response. 


I am 110% sure that my other devices did not read the same emails, i did cross check on my outlook in my laptop, they are all still unread while my Q10 has already automatically "Read". 


1) Macbook Pro 2011 version - Using Microsoft Outlook. 

2) Q10 Blackberry - Work IMAP Email

3) iPad 1 - Build-in Mail apps (but i rarely use it anymore) 


Hope to get some advices from the community soon.




Cyrus Low 



Posts: 1
Registered: ‎09-09-2013
My Device: Q10
My Carrier: Bell

Re: Q10 IMAP Work Email "Auto-Read"

i seem to be having the same problem; however i'm using SMTP.


I did leave outlook open on my desktop and the emails were downloaded from the server, however they still showed as unread on my desktop.


My phone doesn't even beep for some emails and I only see them later when searching for something as being in the hub and already read.  Its affecting my work.