06-20-2013 01:36 AM - edited 06-20-2013 02:03 AM
When using the BB Q10, certain keys sometimes freeze during texting, calendar setting and I also tested the same keys on the calculator and I had the same problems.
Problem keys are: C,F,G, R and T. If I leave the BB for a while, sometimes the keys start working. This behavior is NOT associated with any specific contact.
Removing the battery does not help either. I am on Rogers and I am using release 10.1.0.273
Problem started a few days ago. Can anyone help!
06-23-2013 04:49 PM
Hi and Welcome to the Community!
What you describe could be a result of moisture intrusion into the device...if that is at all possible then:
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
Otherwise, there may well be something physical wrong with your device, given that this happens with many different apps, and with the same consistent keys. If there is no damage to the device, you might want to seek formal warranty support.
06-29-2013 06:46 PM