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BlackBerry® Q10

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New Contributor
Posts: 3
Registered: ‎06-20-2013
My Device: Blackberry Q10
My Carrier: Rogers

Q10 Keys FREEZING in text, calendar & calculator

[ Edited ]

When using the BB Q10, certain keys sometimes freeze during texting, calendar setting and I also tested the same keys on the calculator and I had the same problems.

 

Problem keys are: C,F,G, R and T. If I leave the BB for a while, sometimes the keys start working. This behavior is NOT associated with any specific contact. 

 

Removing the battery does not help either.  I am on Rogers and I am using release 10.1.0.273

 

Problem started a few days ago. Can anyone help!

 

Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Q10 Keys FREEZING in text, calendar & calculator

Hi and Welcome to the Community!

 

What you describe could be a result of moisture intrusion into the device...if that is at all possible then:

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

 

Otherwise, there may well be something physical wrong with your device, given that this happens with many different apps, and with the same consistent keys. If there is no damage to the device, you might want to seek formal warranty support.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎06-20-2013
My Device: Blackberry Q10
My Carrier: Rogers

Re: Q10 Keys FREEZING in text, calendar & calculator

Thanks for the feedback, however, the problem was not moisture at all. I would like to thank RIM support for your guidance and help. Much appreciated.

Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Q10 Keys FREEZING in text, calendar & calculator

You are most welcome.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Highlighted
Contributor
Posts: 21
Registered: ‎06-18-2013
My Device: Blackberry z10
My Carrier: vodafone

Re: Q10 Keys FREEZING in text, calendar & calculator

What actually was the problem in this case