05-13-2013 03:13 PM - edited 05-13-2013 03:19 PM
I've done quite a bit of searching and haven't been able to solve this problem. I have a Blackberry Q10 on Fido.
I have dialed and received at least 10 calls in the last day, yet nothing appears in the call log in the phone app. It says "No recent calls" and "No missed calls". There is also nothing in the "Calls" section of the Hub. Why is this happening and how do I fix it?
EDIT: Also, if someone calls me and I miss it, there is no notification of a missed call, no LED, and nothing is in the log.
05-14-2013 04:44 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Try restarting the BlackBerry Q10 by pressing and holding the power button and choose restart. When the BlackBerry loads up, make a phone call out and check to see if it is saved in the call log.
Also missed calls will appear in the hub under calls.
Let me know if you have any more questions.
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Click Accept as Solution for posts that have solved your issue(s)!
05-20-2013 12:50 PM
07-09-2013 03:31 AM
Hi. Im having the same problem. no calls logging. even when i dial and hang up after speaking, the call does not show in call log, not even for a minute. its obviously not logging anything. this needs to be fixed!!!
09-24-2014 06:01 PM
Same problem. Sometimes it logs, most times it doesn't. Will BB fix this? It is very inconvenient especially when I travel and want to call someone back that is not in my contacts list.