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BlackBerry® Q10

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Posts: 5
Registered: ‎03-30-2012
My Device: Torch 9810 - s/w version 7.1.0.267
My Carrier: Telus

Q10 - Outlook contacts missing after software upgrade

Hi there,

 

I have an executive at my company who upgraded to the Q10.  It started to freeze when she went to her calendar.  I rebooted the device, checked for software updates and upgraded using the latest available software release.  After that upgrade, all of her outlook contacts disappeared.  Is there a known issue as some forums tell you to delete social media connector and a few other steps.  Is this a known issue....is there a proper process to follow to get this resolved?  Thankfully, I'm still using the Bold 9900 and was going to upgrade to the Q10 but it seems that there are a lot of bugs still in the new release.