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BlackBerry® Q10

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Contributor
Posts: 47
Registered: ‎06-03-2013
My Device: Q10
My Carrier: Vodafone

Q10 - Problem with sending sms when i reject a call

Hello !

I have a problem.

When i reject a call and chose a text from the list to send, only for one contact is sending the message to BBM not by SMS.

How can i change this and to send that text by sms when i reject the call ?

 

Thanks !

Posts: 94,479
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 - Problem with sending sms when i reject a call

Make sure the number you have for that contact is listed as a mobile number in your contacts. If listed as a work, home or other, it will not send as SMS.
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Contributor
Posts: 47
Registered: ‎06-03-2013
My Device: Q10
My Carrier: Vodafone

Re: Q10 - Problem with sending sms when i reject a call

The number is listed as a mobile number and the contact is at the favourite list.

Is the only contact that has BBM.

But i don't know how to change and when i reject the call to this contact, to send sms not bbm text.

Highlighted
Posts: 94,479
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 - Problem with sending sms when i reject a call

I don't know either. I have not see this before.

I have many contacts with BBM, but still the rejected call reply uses SMS.

 

You could try deleting that contact, rebooting and adding it back with the mobile number first.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code