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BlackBerry® Q10

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New Contributor
Posts: 2
Registered: ‎05-15-2013
My Device: Q10
My Carrier: O2

Q10 Wont Delete My Emails On The Server

Hi, I have just purchased the lovely Q10, but when I delete my emails on the phone it doesn’t delete on the server, which I would prefer to do. I have tried both imap and pop settings to no avail, any suggestions? I have a 123-reg account http://www.123-reg.co.uk/support/answers/Email/Email-Client-and-Mobile-Device-Setup/setting-up-your-... Cheers, Chris

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New Contributor
Posts: 8
Registered: ‎05-08-2013
My Device: Z10 + Q10

Re: Q10 Wont Delete My Emails On The Server

I am sure on my Q10 that POP will never erase emails on the server, even with some providers, the read emails on the BB will remain with unread status on the server.
Imap normally does erase,
New Contributor
Posts: 2
Registered: ‎05-15-2013
My Device: Q10
My Carrier: O2

Re: Q10 Wont Delete My Emails On The Server

Unfortunately imap doesn’t seem to be deleting them?

New Contributor
Posts: 8
Registered: ‎05-08-2013
My Device: Z10 + Q10

Re: Q10 Wont Delete My Emails On The Server

[ Edited ]

In settings of IMAP in the email accounts, check with your provider support page what ports to use for outgoing mail, and if you use SSL or not, password certification or not, and put them in the phone settings

When you click in the hub at email address, on top next to email account name, click the blue large tab and select the folder you want , to check when it works