08-03-2013 09:23 AM
I just bought a Blackberry Q10. I want to restore my contacts with Blackberry Protect.
Before I had a Blackberry Bold 9900 and I saved all my contacts on Blackberry Protect.
When I try to restore these contacts with my Q10, the Blackberry Protect says "No device backups available". Yet when I check on the website of Blackberry Protect, I can see there is a folder for my former Bold 9900.
Is anyone can help me ? My Bold 9900 is broken and this is the only way to get back my contacts...
08-03-2013 11:27 AM
08-03-2013 12:07 PM
Thanks for your answer.
It's weird because on the software I have a button "Restore data". But indeed when I click on this button, it can't find any device.
Is there any way to download the contacts that are on Blackberry Protect ? Can I create a CSV file withe Blackberry Protect ?
08-03-2013 05:39 PM