Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

New Member
Posts: 1
Registered: ‎04-26-2014
My Device: q10
My Carrier: rogers

Q10 bluetooth connection issue

The bluetooth connection somehow stopped working properly today (was working fine for 2 months).  Had bluetooth turned on, and discoverable.  Trying to connect to stereo receiver, it finds the receiver and momentarily says "connected" in green color for 1 second, then turns to "saved", but not connected.  Tried delete the device and reconnect again, it does the same thing.


It did the same in car as well, but strangely, phone still works in bluetooth.  For example, when a call is received, it goes through car speaker.  But I can not play music through blue tooth mode, car indicates bluetooth not connected.


Tried with Z10 with stereo receiver, the bluetooth stayed "connected" once paired.


Any suggestions on how to resolve this?  Thanks in advance!

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Q10 bluetooth connection issue

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................