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BlackBerry® Q10

New Member
Posts: 1
Registered: ‎05-08-2014
My Device: Q10
My Carrier: Telus

Q10 crashing my computer

Hello.  I recently got a Q10.  I downloaded BB Link to transfer some of my data ... as you know it won't transfer all of it.  I did this and all seemed to go as well as expected.  a Few days later when I plugged my phone back into my computer, it crashed with the warning blue screen and has done this repeatedly everytime.  BB Link has been installed and reinstalled and my phone rebooted ... same result.  Any suggestions?  thx



Forums Advisor III
Posts: 1,481
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: Q10 crashing my computer

This is difficult to solve without seeing the Event Logs of your computer. Do you see any error or warning events just before the computer crashes?