03-18-2014 06:21 PM
my Q10 had the last OS10 version. Booting took very long about 3-5 mins after last update. The last few days i sometimes hab to re enter my SIM Pin, but worked fine. At this morning after full battery load, I had a phone call and wrote a sms, pushed the power button. When I wanted to have a look on my Q10 a few minutes later, it doesnt start over the power button?! Its complete dead, no blinking, no possibility to boot, not usb detection in BB Link?!
How could I reset the phone?any button combination?
Thanks for Help
03-18-2014 07:17 PM
Hi I have just joined the forum to try and solve exactly the same problem. Just started at random. I haven't had any problems up until now. I can't get the phone to charge and I tried linking with my computer and it cuts in and then out. Very frustrating. Also looking for ideas to resolve the problem. Thanks for any help.
03-19-2014 12:06 PM
03-20-2014 05:57 AM
Try these methods. Credit to JSanders
For illustration, read this article .
It need several attempts if no luck at 1st try. But if you still unable to fix it, you can claim warranty for your device (if still under warranty period).
03-20-2014 06:35 PM
Hi Thanks for the advice. I have tried a couple of times. I get as far as the red light coming on and the Blackberry screen then it cuts out to black again. Frustrating. Cant reload OS because Blackberry link wont connect.
Any further ideas?
03-20-2014 06:45 PM
i dont have even the red light blinking.....and Q10 is not detected on my PC when connected via usb.
I have warranty on the phone! I sendet it to the online shop were I bought it. I hope I get it back soon.
I have made a backup with BB Link few weeks ago. are the kontakts save in this backup? or only my settings and apps??
03-21-2014 07:40 AM
03-21-2014 07:44 AM