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BlackBerry® Q10

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Contributor
Posts: 17
Registered: ‎07-19-2013
My Device: Q10
My Carrier: EE

Q10 keyboard unstable

Can anyone help? My Q10 has developed the infuriating habit of flicking out of wherever I'm keyboard-writing in - texts, reminders, e-mails, calendar, password, whatever - and going to another field - COMPLETELY unprompted. Worse still, it suddenly sends an e-mail before I've finished it. Recently it did this after I'd put in ONE LETTER! ('T', since you ask.) Can anyone tell me what is going on? My service provider - EE - hasn't a clue and Blackberry tell me I must pay for technical advice. On how to user their brand-new, latest model, malfunctioning phone..? I don't think so!

Rob.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Q10 keyboard unstable

Start with a battery pull; remove your battery while your phone is powered on then replace it. If that doesn't work, your carrier MUST either resolve the issue, replace the phone or escalate you to BlackBerry support at no charge to you. "We don't know what's wrong" is not an acceptable reply.


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Highlighted
Contributor
Posts: 17
Registered: ‎07-19-2013
My Device: Q10
My Carrier: EE

Re: Q10 keyboard unstable

Thanks BillJ, trying that now. Will report back.
ATB - Rob