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BlackBerry® Q10

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Contributor
Posts: 44
Registered: ‎05-18-2013
My Device: BB curve 9220
My Carrier: China mobile
Accepted Solution

Q10 no carrier- NO UPDATE to 10.2.1

Hi BlackBerry Community,

My Q10 ver. 10.2.0.424 doesn't update to 10.2.1.
I am in Beijing holding unlocked version purchased in HK and my friend has his Q10 unlocked bought in Singapore living within the same building as me got his update 2 weeks ago.

He is a BlackBerry expert but is as confused on why I haven't had my updates. This is what I've done when performing updates without any success.
* Turn on my phone VPN and performed update
* Used of several friends VPN & performed update
* Turn off mobile network & data services
* Take out China mobile SIM card

Please advise anything that may assist me to attain 10.2.1 update. Many Thanks.
Posts: 95,121
Likes: 24,497
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 no carrier- NO UPDATE to 10.2.1

You can place a SIM card in the device from a mobile provider who HAS released and pushed the upgrade, that's one way.


You can also try removing the SIM card and connecting to the PC to the BlackBerry upgrade website or checking for the upgrade via Link.

 

Check the details in the first tw bullets of this thread: How to Reload your Blackberry10 OS

 
 


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Contributor
Posts: 44
Registered: ‎05-18-2013
My Device: BB curve 9220
My Carrier: China mobile

Re: Q10 no carrier- NO UPDATE to 10.2.1

Hi JSanders,

Thanks for always being so quick. Tried the update using BB Link w/o SIM but didn't work.

I will use my friends SIM tomorrow or within few days later and will let you know the result.

Thanks JSanders.
Posts: 95,121
Likes: 24,497
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 no carrier- NO UPDATE to 10.2.1

You're welcome.

 

You can always do it manually with an autoloader file.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Contributor
Posts: 44
Registered: ‎05-18-2013
My Device: BB curve 9220
My Carrier: China mobile

Re: Q10 no carrier- NO UPDATE to 10.2.1

Hi JSanders,

If it's not to difficult for an amateur like myself, please share with me an instruction how to upgrade with auto loader. Thanks
Posts: 95,121
Likes: 24,497
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 no carrier- NO UPDATE to 10.2.1

Dave:

 

Download the correct autoloader for your device from the first post in the thread linked below. You need to know your full model number (i.e. STL100-1 (or -2, -3, -4) which can be found in Settings >About. Make sure you download the one for your model that contains the radio file.
10.2.1.1925 OS: http://forums.crackberry.com/bb10-leaked-beta-os-f395/lengend-presents-10-2-1-1925-all-q-z-887047/

 

Now, once that is done, follow the directions in this link to backup, install, etc.  Upgrading OS10 devices using Autoloader

 

It is all much more simple that even the instructions appear.

 

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 44
Registered: ‎05-18-2013
My Device: BB curve 9220
My Carrier: China mobile

Re: Q10 no carrier- NO UPDATE to 10.2.1

JSanders,

I couldn't find my full model no in -settings-about-.
If you are referring to "Device name" within, then I have renamed it so it's on different name then.

Please advise JSanders.
Posts: 95,121
Likes: 24,497
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 no carrier- NO UPDATE to 10.2.1

Look at your Settings > About > on that screen, you will see one line of Model Number.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 44
Registered: ‎05-18-2013
My Device: BB curve 9220
My Carrier: China mobile

Re: Q10 no carrier- NO UPDATE to 10.2.1

SQN 100-3. Is all I can find. Is this correct?
Posts: 95,121
Likes: 24,497
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q10 no carrier- NO UPDATE to 10.2.1

That is it. Exactly what you need to know.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code