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BlackBerry® Q10

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New Contributor
Posts: 6
Registered: ‎05-22-2013
My Device: Q10
My Carrier: Rogers

Q10 not connecting to Link

I've been having this issue for over a week, my service provider has not been able to figureit out and sent a new device, and I am still having the same problem.

 

When I connect my Q10 to link viva USB, it shows as "Disconnected", and does not give me an option or any way to connect. I have uninstalled and reinstalled link, and still nothing. 

Forums Veteran I
Posts: 1,831
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Q10 not connecting to Link

Hello Sinamin

 

Are using the latest version of blackberry link 1.2.0.28?

Verify that no storage mode is active on the Q10
As this asset is not an option to sync via wifi Blackberry.


BBM Channels  PIN: C0007093A
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New Contributor
Posts: 6
Registered: ‎05-22-2013
My Device: Q10
My Carrier: Rogers

Re: Q10 not connecting to Link

how do I verify there is no storage mode active?

Forums Veteran I
Posts: 1,831
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Q10 not connecting to Link

Hi sinamin

 

Go to settings, then access and storage
Enter and verify that the option is not activated via Wi-Fi access and also mass storage.


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
New Contributor
Posts: 6
Registered: ‎05-22-2013
My Device: Q10
My Carrier: Rogers

Re: Q10 not connecting to Link

It is not checked off.

After 2 hours on the phone with tech support last night, I'm back at it again. Tried connecting to another laptop and having the same issue (so it's not the laptop)
New Contributor
Posts: 4
Registered: ‎11-08-2013
My Device: Q10
My Carrier: Etisalat

Re: Q10 not connecting to Link

Do you have any active VPN running at the same time? Disconnect from it and try to connect again.

 

http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=FD5E6241A824DF6B1144914A1DBD4197?...