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BlackBerry® Q10

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New Contributor
Posts: 7
Registered: ‎08-03-2013
My Device: q10
My Carrier: telus

Q10 unable to send attachement in text message after update

I have a Q10 for 15 days now, i was able to send pictures and files in text messages but this week an update came up and now i'm getting an error while trying to send one: its marking : general problem, in red. If someone send me something, it tell me : an attachement been sent, click hère to download.

Please help me
Thks
Contributor
Posts: 18
Registered: ‎07-24-2013
My Device: Q10
My Carrier: Swisscom

Re: Q10 unable to send attachement in text message after update

[ Edited ]

I wasn't able to send MMS before the update...

http://supportforums.blackberry.com/t5/BlackBerry-Q10/Q10-MMS/td-p/2445509/page/2

 

Did you check the MMSC settings?

Text Messages > three dots > Settings > Text Messages > MMS > Advanced

 

I needed to enter my carrier's info after the update. I think the phone is supposed to load it from the SIM card. Mine didn't and I just entered it manually. 

Contributor
Posts: 18
Registered: ‎07-24-2013
My Device: Q10
My Carrier: Swisscom

Re: Q10 unable to send attachement in text message after update

[ Edited ]

Since I'm bored I did a quick search for your MMSC info (Telus):

 

http://mobility.telus.com/en/ON/phones-and-devices/setupdata.shtml

 

(don't rely on my info, if it doesn't work, contact your carrier for the correct info) 

 

MMSC URL: http://aliasredirect.net/proxy/mmsc

MMSC Proxy: 74.49.0.18

MMSC Port: 80

New Contributor
Posts: 7
Registered: ‎08-03-2013
My Device: q10
My Carrier: telus

Re: Q10 unable to send attachement in text message after update

you are right, nothing is entered there, but i miss few information from what you gave me. the things i have to enter are

 

mmsc url

proxy url

proxy username

proxy password

Contributor
Posts: 18
Registered: ‎07-24-2013
My Device: Q10
My Carrier: Swisscom

Re: Q10 unable to send attachement in text message after update

[ Edited ]

Below (screenshots) are the settings for MY carrier, Swisscom. The phone did not load them from the SIM automatically, but I got them from my carrier's website and it works fine.

 

I don't need to enter a username or a password for my APN and MMSC settings.

 

I'm not an expert, but comparing my settings to the info I found on your carrier's website (http://mobility.telus.com/en/ON/phones-and-devices/setupdata.shtml), I'd try the following:

 

MMSC URL: http://aliasredirect.net/proxy/mmsc

Proxy URL: 74.49.0.18:80

I think you add the proxy port to the proxy URL by using a colon ( : )...

No username, no password

 

In case it doesn't work, you may want to call your carrier or maybe someone more experienced can help you out.

 

 

New Contributor
Posts: 7
Registered: ‎08-03-2013
My Device: q10
My Carrier: telus

Re: Q10 unable to send attachement in text message after update

ho yeah, thanks, it worked

 

 

btw, i was over the phone with my carrier and they could'nt figure out what to do, i did what you told me and i explained to the gentleman how to do it. he sais thanks a lot and he'll send you a check by mail for the help... Smiley Happy

 

 

thank you very much

Contributor
Posts: 18
Registered: ‎07-24-2013
My Device: Q10
My Carrier: Swisscom

Re: Q10 unable to send attachement in text message after update

Glad I could help!

 

Cheers!

Highlighted
New Member
Posts: 3
Registered: ‎08-21-2013
My Device: Q10 and Torch
My Carrier: Bell Mobility

Re: Q10 unable to send attachement in text message after update

  1. Navigate to your device's Messaging menu
  2. Select Multimedia Messaging settings
  3. Select Message Centre or MMS gateway option
  4. Enter the following in the Message Centre/MMS gateway field:
    MMSC URL: (this is dependant on your provider,  call them and ask the info or get a friend to show you the appropriate settings)