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BlackBerry® Q10

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New Contributor
Posts: 2
Registered: ‎07-16-2013
My Device: Q10
My Carrier: T-Mobile

Q10 unlock display problem

Hello

 

Recently I found that I can not wake up my q10 from sleep mode, or maybe it is unlocked by screen is black and you can not see anything. I need to take out battery put again and than works. If I do not use my q10 for 15 min it happens, display remains black no matter what you press.

Pls help

 

software 10.1.0.238

 

Regards

Yotr

Trusted Contributor
Posts: 124
Registered: ‎08-09-2009
My Device: Priv, Passport, Z30

Re: Q10 unlock display problem

You should be able to simply swipe up from below the bottom edge of the screen to wake it.
Twitter: @sheldonbk
New Contributor
Posts: 2
Registered: ‎07-16-2013
My Device: Q10
My Carrier: T-Mobile

Re: Q10 unlock display problem

Thanks for replay

 

It was working for about 3 weeks and now is not. After goes to sleep, can not wake it by swipe or power button. Display remains black.Smiley Sad

Need to take out battery and restart BB, and again after BB is not used for more than 5 minutes problem appears again

New Member
Posts: 1
Registered: ‎08-04-2013
My Device: Q10
My Carrier: Play

Re: Q10 unlock display problem

Is there already a solution to this problem? I just bought a new device and unlocking the screen is not possible at all, I need to restart and then again goes black..