Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Reply
Highlighted
New Contributor
Posts: 4
Registered: ‎09-25-2013
My Device: Q10
My Carrier: Vodafone

Q10 wont turn on after software update

Q19 showed me that there is Sotware update, I did update i and when it was done an message appear to restart. But it won't restart... I have the bb pink led!! I tried to restart several time, removed battery... But get the same result .. The same pink square   Please advice.
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Q10 wont turn on after software update

Hey Yukkuy,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to bring the BlackBerry Q10 back to life: www.blackberry.com/btsc/KB34045

 

Let me know if you have any more questions. 

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Member
Posts: 1
Registered: ‎12-15-2013
My Device: BBQ10
My Carrier: Telus

Re: Q10 wont turn on after software update

Won't that wipe your phone? What is wrong with BB putting an update that actually makes things worse.