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BlackBerry® Q10

New Contributor
Posts: 4
Registered: ‎09-25-2013
My Device: Q10
My Carrier: Vodafone

Q10 wont turn on after software update

Q19 showed me that there is Sotware update, I did update i and when it was done an message appear to restart. But it won't restart... I have the bb pink led!! I tried to restart several time, removed battery... But get the same result .. The same pink square   Please advice.
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Q10 wont turn on after software update

Hey Yukkuy,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in this KB article to bring the BlackBerry Q10 back to life: www.blackberry.com/btsc/KB34045


Let me know if you have any more questions. 





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New Member
Posts: 1
Registered: ‎12-15-2013
My Device: BBQ10
My Carrier: Telus

Re: Q10 wont turn on after software update

Won't that wipe your phone? What is wrong with BB putting an update that actually makes things worse.