02-04-2014 01:57 PM
If the restarts just started after updating the software then I'd suspect some kind of conflict in data or software.
I'd recommend doing a security wipe on the device:
To perform a Security Wipe please follow the instructions below. Be sure and use BB Link to make a full backup before proceeding with the wipe:
Once the wipe is complete you can restore your backup. Keep in mind that data in the backup may be the source of the original problem and restoring it may restore the problem, as well. To alleviate this I recommend not restoring the Settings portion of the backup.
02-04-2014 02:08 PM
02-04-2014 02:15 PM
02-21-2014 03:18 PM
My Q10 also restarts itself spontaneously. I notice it happens most often when I unplug a headset (headphones with mic - I use more than one set) and when turning the screen off (eg: I hit the power button). It happens between 1-3 times per week. There always seems to be some sort of trigger like the above - some user action that results in a restart rather then expected result. Has this pattern been reported by others?