06-01-2013 01:42 PM
I just got the Blackberry Q10 but i am unable to restore from my previous blackberry 9780 since i dont have the phone anymore but i have the backup saved on my mac. what to do?
06-03-2013 03:00 AM
Welcome to the BlackBerry Support Community Forums.
If you would like to restore a backup file you currently have on your computer, please perform the following steps to restore a legacy backup file to your BlackBerry Q10 Smartphone.
For more information about restoring data from a legacy BlackBerry smartphone, please see KB33322
Please let me know if you have any further questions or concerns.
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06-03-2013 04:14 AM
Where do i get the option of Legacy Device Backup Files.? because it doesnt show that option on my screen.
it gives me two options which are. restore from backup file or restore to factory settings.
I have backed up my blackberry 9780 and its under the right folder too
07-08-2013 06:28 AM
07-08-2013 06:29 AM
I believe the advice offered here is wrong - it seems not possible to restore from a legacy backup file - it is simply not recognised
Any further thoughts?