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BlackBerry® Q10

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T90
New Contributor
Posts: 8
Registered: ‎06-01-2013
My Device: Blackberry Q10
My Carrier: Telia

Restore backup files without previous blackberry 6 to blackberry 10

Hi

 

I just got the Blackberry Q10 but i am unable to restore from my previous blackberry 9780 since i dont have the phone anymore but i have the backup saved on my mac. what to do?

 

Regards T.

Retired
Posts: 48
Registered: ‎05-16-2013
My Device: Z10 / 9900 / 9800
My Carrier: Rogers

Re: Restore backup files without previous blackberry 6 to blackberry 10

Hey T90.

Welcome to the BlackBerry Support Community Forums.

 

If you would like to restore a backup file you currently have on your computer, please perform the following steps to restore a legacy backup file to your BlackBerry Q10 Smartphone.

 

  1. Connect the BlackBerry 10 smartphone to the computer using the USB cable.
  2. At the bottom of the BlackBerry Link screen, press the up arrow to the right of the name of the new BlackBerry smartphone.
  3. Select Restore > Restore from backup file > Legacy Device Backup Files.
  4. Select the desired backup file.
  5. Place a checkmark next to the data to restore to the BlackBerry 10 smartphone. To restore all supported data, place a checkmark next to Restore all data
    Note: For a description of the BlackBerry smartphone databases, refer to KB03974.
  6. Press Restore.

For more information about restoring data from a legacy BlackBerry smartphone, please see KB33322

 

Please let me know if you have any further questions or concerns.

 

Cheers.

-Sawks





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T90
New Contributor
Posts: 8
Registered: ‎06-01-2013
My Device: Blackberry Q10
My Carrier: Telia

Re: Restore backup files without previous blackberry 6 to blackberry 10

  1. Connect the BlackBerry 10 smartphone to the computer using the USB cable.
  2. At the bottom of the BlackBerry Link screen, press the up arrow to the right of the name of the new BlackBerry smartphone.
  3. Select Restore > Restore from backup file > from here it says no backup files are available for this device.

Where do i get the option of Legacy Device Backup Files.? because it doesnt show that option on my screen.

 

it gives me two options which are. restore from backup file or restore to factory settings.

 

I have backed up my blackberry 9780 and its under the right folder too

Contributor
Posts: 32
Registered: ‎04-14-2010
My Device: BlackBerry Classic
My Carrier: O2

Re: Restore backup files without previous blackberry 6 to blackberry 10

This solution does not work. I have tried to restore legacy backup file in both Windows and Mac environment - the legacy file is not recognised by BlackBerry Link. Please advise
Highlighted
Contributor
Posts: 32
Registered: ‎04-14-2010
My Device: BlackBerry Classic
My Carrier: O2

Re: Restore backup files without previous blackberry 6 to blackberry 10

I believe the advice offered here is wrong - it seems not possible to restore from a legacy backup file - it is simply not recognised

 

Any further thoughts?