Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Trusted Contributor
Posts: 112
Registered: ‎06-22-2013
My Device: blackberry z10
My Carrier: Airtel

Restoring a Q10 with 9700 backup file?

in q10 and I'm having a problem loading my 9700 backup file to it. Also when I plug in my q10 the desktop software doesn't recognize it, I could be running an out of date version though. Anyway, any help is welcome. Thanks.

Posts: 95,504
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring a Q10 with 9700 backup file?

To restore the 9700 data to the Q10, you will need to use the BlackBerry Link software.


NEW! Download Link (with Outlook Sync) v1.1.1

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code