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BlackBerry® Q10

Posts: 1
Registered: ‎08-23-2013
My Device: Blackberry Q10
My Carrier: Telus

Saving email with attachment causes me to lose all text

I have encountered an extremely frustrating problem with saving emails on my Q10. When my email contains only text, then I can save it without an issue. However, if I try to save an email with a word document attached, it saves a blank version of my email - the text disappears and so does the attachment. All that remains is the title and to email address of the recipient.

This is extremely inconvenient and needs to be remediated. Any help is greatly appreciated.


Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Saving email with attachment causes me to lose all text

Hello therzog,

Welcome to the BlackBerry Support Community.


Saving emails is currently an unsupported feature on BlackBerry 10 smartphones.


Can you please clarify steps you are using to save the email and what happens?


Thank you,



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