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BlackBerry® Q10

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New Contributor
Posts: 3
Registered: ‎09-24-2013
My Device: Q10

Screen Flashes Intermittently Off and On during Incoming Calls

I have lost several calls due to screen flashing off and on during incoming calls. This also makes it difficult to conference call while screen is flashing on and off. HELP!

Retired
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Screen Flashes Intermittently Off and On during Incoming Calls

Hello gsyzek

Welcome to the BlackBerry Support Community Forums.

 

Can you please confirm a few things regarding the issue you are experiencing?

 

1. When did the issue start?

 

2. Is there a protective case on the BlackBerry device?

 

3. Is the device active with a corporate environment (BlackBerry Enterprise Server)?

 

4. What is the BlackBerry smartphone? (Q10, Z10 or BBOS device)?

 

5. What is the software version of the BlackBerry smartphone? Settings>About>Category "OS">OS version. OR Options>Device>About Device Versions (v7.x.x.x)

 

I look forward to your reply


Goose947


 


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New Member
Posts: 1
Registered: ‎12-19-2013
My Device: Z10
My Carrier: WIND

Re: Screen Flashes Intermittently Off and On during Incoming Calls

I am also having a similiar problem. After starting up an application; seems to be any application, the screen will start flashing off and on. This is becoming very annoying.  The problem stated about two week ago. New applications I have downloaded most recently are: BBVE, SayIt and StarTracker.  I'm not saying theses apps are responsible for the problem just letting you know what's recently new on my Z10.

 

To answer your  questions:

1. about 2wo weeks ago

2. Yes a silicon rubber protective case that back and sides, not the screen.

3. Its a personnel device, no  BES

4. Z10

5. SW version 10.2.0.429

 

Hope you can help

TopherZ10

 

New Contributor
Posts: 2
Registered: ‎04-26-2014
My Device: Blackberry Q10
My Carrier: Indosat

Re: Screen Flashes Intermittently Off and On during Incoming Calls

Was there ever a reply or resolution to this?

 

One of the few frustrations with my Q10 is that the screen flickers on and off during calls. This makes it difficult to, for example, enter numbers when i need to dial an extension; to enter numbers to access a conference call; or even to hang up at the end of the call.

 

It's not the handset, as I have replaced it once and it is still happening.

 

Any answers?

Thanks