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BlackBerry® Q10


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Visitor
Posts: 1
Registered: ‎06-15-2013
My Device: Q10
My Carrier: BlackBerry

Screen goes black during unanswered incoming call

Sometimes the screen will go black while the phone rings and will intermittently flash back on and off.  Is this a known glitch and is there any fix?

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Screen goes black during unanswered incoming call

Hello moore746 and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue with your screen.

 

To clarify, as the device is ringing, the screen will fade to black then back on before you are able to slide to answer or reject the call? 

 

Or is this screen fade out happening once the call is connected?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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New Contributor
Posts: 3
Registered: ‎06-17-2013
My Device: BB Q10
My Carrier: Verizon

Re: Screen goes black during unanswered incoming call

Goes black as its ringing, I have the same issuse and at times I think it may be a text or something so I may not even unlock the screen in time to answer

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Screen goes black during unanswered incoming call


Mromage wrote:

Goes black as its ringing, I have the same issuse and at times I think it may be a text or something so I may not even unlock the screen in time to answer


Hello Mromage and welcome to the BlackBerry Support Community Forums.

 

To clarify, as soon as your phone starts to ring, the screen goes black? If you hit the lock button or swipe on the screen does it re-illuminate? 

 

Does this only happen with calls or with all incoming notifications?

 

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 5
Registered: ‎06-25-2013
My Device: Blackberry Q10
My Carrier: T-Mobile

Re: Screen goes black during unanswered incoming call

[ Edited ]

I have the same problem with my phone. Happens two or three times a day.

when i try to touch or drag to answer it the blacking out will not stop till the incoming call ends then I have to call them back. It only happens on incoming calls for me, no other notices or alerts, hitting the unlock button doesn't make it stop either.

Contributor
Posts: 25
Registered: ‎06-29-2013
My Device: Blackberry Q10
My Carrier: AT&T

Re: Screen goes black during unanswered incoming call

Hi, I'm having the same problem and it would be great if someone could help me figure it out.  Screen goes black when I receive an incoming call WHEN DEVICE IS PASSWORD PROTECTED.  And, I travel a lot and have already lost one phone, so I'm not willing to travel anymore without a password on the phone.  But, this bugs me enough to make me want to get rid of the phone (I just got it last week). 

 

Phone rings, screen is black, and no amount of swiping will give me the option to answer the phone. I've missed quite a few calls.  Very frustrating.  I notice if I do a hard shutdown, and then power back up, it will be okay for a while, but then the same behavior will start again.

New Contributor
Posts: 5
Registered: ‎06-25-2013
My Device: Blackberry Q10
My Carrier: T-Mobile

Re: Screen goes black during unanswered incoming call

[ Edited ]

sydneyp wrote:

Hi, I'm having the same problem and it would be great if someone could help me figure it out.  Screen goes black when I receive an incoming call WHEN DEVICE IS PASSWORD PROTECTED.  And, I travel a lot and have already lost one phone, so I'm not willing to travel anymore without a password on the phone.  But, this bugs me enough to make me want to get rid of the phone (I just got it last week). 

 

Phone rings, screen is black, and no amount of swiping will give me the option to answer the phone. I've missed quite a few calls.  Very frustrating.  I notice if I do a hard shutdown, and then power back up, it will be okay for a while, but then the same behavior will start again.


 

I did a hard shutdown last week also and mine is still working, but i don't get a high volume of calls so I guess i just have to wait and see if it works.

I hope it does cause I really love this phone.

 

 

Highlighted
New Member
Posts: 1
Registered: ‎07-03-2013
My Device: Q10
My Carrier: Rogers

Re: Screen goes black during unanswered incoming call

My understanding is that it has something to do with the light sensor near the ear speaker.

 

You'll notice this happening if you are in a darker area or holding your hand over or near the sensor.

 

Hopefully they'll fix it soon. It's beyond annoying.

New Contributor
Posts: 5
Registered: ‎06-25-2013
My Device: Blackberry Q10
My Carrier: T-Mobile

Re: Screen goes black during unanswered incoming call

[ Edited ]

It seems to happen more if I have my hand too near the top, but it could be the sensor as you said, I may be blocking that without realizing it.

It doesn't seem to make a difference on mine in a darker area or not.

I just know that as long as I make sure to keep my fingers all tucked in on my swiping hand and stay in the center of the screen when answering I have no problem.

you are right it is beyond annoying, luckily it doesn't happen excessively to me.

Contributor
Posts: 12
Registered: ‎07-22-2013
My Device: Q10
My Carrier: EE

Re: Screen goes black during unanswered incoming call

Mine does the same.

 

Also, my Q10 sometimes displays contacts as having no info.

 

And it randomly takes email accounts off line.

 

Oh - and It shows a totally white screen sometimes when I open the settings menu.

 

Blackberry, you have a BIG problem on your hands with this phone.