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05-13-2014 11:12 AM
Since I updated my new Blackberry OS10 (version 10.2.1.2102), it is not being recognized by Blackberry Link (version 126.96.36.199). It says that it "Cannot Communicate with Device" and suggests that I reconnect and/or reload the device. I'm using Windows 7.
- reconnected the device
- reloaded the device (to factory settings)
- reinstalled Blackberry Link
Any suggestions?? Is there a new version of Link or OS10 coming out soon that resolves this issue? Thanks!