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BlackBerry® Q10

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Posts: 19
Registered: ‎10-06-2010
My Device: Q10
My Carrier: Rogers

Synch Music with Blackberry Link - I don't want to create a new folder with duplicate music

I have a large itunes library that I've always synched to my BB.  With BB Link I cannot stop the software from creating a duplicate folder on my laptop with identical music to what I have within iTunes already.  Tried using settings set to Window Media Player but the software does the same thing.  It copies everything from iTunes/Media Player library into a new directory.  Any way to stop this and just use the 'native' folder that contains the music files?

msr
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Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Synch Music with Blackberry Link - I don't want to create a new folder with duplicate music

Hello ta1835

 

Thank you for your question and sorry to hear about your issue. 

 

Due to the complexity of your issue, please contact your mobile service provider and have them engage BlackBerry support for live investigation, diagnosis, and resolution. 

 

 

-SR

 

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