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BlackBerry® Q10

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New Contributor
Posts: 7
Registered: ‎07-06-2013
My Device: Q10
My Carrier: AT&T

Text app red badge won't go away

Hey I'm having a small issue with my Q10 I recently updated the software to the latest release, 10.1.0.2030 the phone was fine before the update but afterwards the little red notification badge for my text app is always on but I don't have any new text messages they're all read. Not sure what to do I already tried battery pull out to do a simple reset. I have at&t if that helps
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Text app red badge won't go away

Hello Gpena1410 and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with your device.

 

In the Text Messages app, hold your finger on the current date and select the Mark Prior Read option. Does the notification icon now go away? 

 

What is the full software version to which you updated? How did you do this update - on the device or using BlackBerry Link?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 7
Registered: ‎07-06-2013
My Device: Q10
My Carrier: AT&T

Re: Text app red badge won't go away

I did what you asked and it didn't solve anything. I updated the software over the air. The software version is 10.1.0.2030 I appreciate any help you can give me.
New Contributor
Posts: 7
Registered: ‎07-06-2013
My Device: Q10
My Carrier: AT&T

Re: Text app red badge won't go away

And I forgot to mention too, after I wrote the initial post I also don't get any alerts either text tone or vibrate when I receive a new text message, I figured its because the indicator is always displaying a new message.
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Text app red badge won't go away

Due to this issue's complexity, please ask your mobile provider to open a case with BlackBerry on your behalf so we can better assist.

Thank You.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Regular Contributor
Posts: 1,453
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: Text app red badge won't go away

Have you already tried the Hub reset? To do that, swipe 5 times from the upper right to the bottom left.
New Contributor
Posts: 7
Registered: ‎07-06-2013
My Device: Q10
My Carrier: AT&T

Re: Text app red badge won't go away

I tried the hub reset and it tells me I have a new text and once I go into the text messages section the new red badge goes away, but the red badge still shows on the text messages app icon on the home screen... That never goes away and I still don't get a sound or a vibrate notification when I do get a new text message.
New Contributor
Posts: 7
Registered: ‎07-06-2013
My Device: Q10
My Carrier: AT&T

Re: Text app red badge won't go away

I had to factory reset the phone now all is ok