Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Trusted Contributor
Posts: 107
Registered: ‎08-06-2013
My Device: Q10
My Carrier: Most expensive in Canada

Tired of getting "Protocol layer was unable to send a message" -> Update to 10.2

I'm extremly glad to report that RIM has finally resolved  the ongoing "protocol layer" failure to send email from certain types of accounts.


A while back they post this not working solution:


KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone


Resolution: Upgrade to BlackBerry 10 OS version or higher. Contact the wireless provider to confirm availability. or higher FAIL


But 10.2 WORKS - Woohoo