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BlackBerry® Q10

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Contributor
Posts: 21
Registered: ‎07-21-2014
My Device: Blackberry Q10
My Carrier: Zain KSA

Touchscreen Problem

I have problem in my Q10 touchscreen. I think its water damage but its working fine except its touch system which keeps hanging few times in a day.. then all I have to do is pull out the battery for minimum 20 minutes and put it back.. somebody please point out exact problem in my device so I can fix it or gave it to repairing shop. 

 

 

Thanks 

New Developer
Posts: 11
Registered: ‎10-01-2009
My Device: Not Specified

Re: Touchscreen Problem

Try to completely reload your OS with either Link or an Autoloader...

 

Backup your phone before but I would personally not restore from a backup if it has a problem..

Developer
Posts: 1,269
Registered: ‎12-29-2010
My Device: PlayBook, Z10 LE, Dev Alpha C

Re: Touchscreen Problem

Download the BBVE diagnostic tool from BlackBerry World and use it to determine whether the sensor has any dead areas.

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Contributor
Posts: 21
Registered: ‎07-21-2014
My Device: Blackberry Q10
My Carrier: Zain KSA

Re: Touchscreen Problem

I have done this and sensor perfect... but i think its water damage