05-08-2013 05:23 PM
I'm really struggling to get my contacts from the Bold into my new Q10. I have backup up the Bold with the Blackberry Desktop Software and have downloaded Blackberry Link - how can I get the two to talk?
Any suggestions gratefully received!
05-09-2013 09:00 AM
Hi katemba and welcome to the BlackBerry Support Community Forums!
When your BlackBerry Q10 is connected to BlackBerry Link, click on the device tab at the bottom, then the settings icon. From the Restore option, choose Legacy Device Backups to view backups from non-BlackBerry 10 devices.
05-09-2013 09:38 AM
Thank you very much for your suggestion however the problem is not solved - I have backed up my BB Bold and I can see the backup file in Finder - when I follow your suggestion from Blackberry Link - when I try to change the file to backup from it is greyed out and can't be selected!
06-12-2013 11:03 PM
Hi I am new to this so I hope someone can help.
I have a Q10 and am unable to transfer data from my blackberry bold. I have signed on to blackberry link on both my Q10 and my PC. I can get blackberry link to recognize my phone for the purposes of transferring pictures and documents. However when I plug in my BB Bold and back up the info on that phone to BB link and I get to the 5th stage when the Q10 is supposed to appear on the screen so I can press it to transfer data the screen simply refuses to show the Q10. I have tried countless ways of doing it including reloading and signing in again to no avail.
Can anyone help me
06-25-2014 02:53 AM
I am facing the saem problem. I am in bad trouble. Hope someone fromBB canhelp and resolve the issue.
Had I seen this post earlier would not have purchased a BB again.
06-25-2014 06:38 AM