06-30-2013 08:38 PM - edited 06-30-2013 11:37 PM
I am trying to reinstall the software on my wife's Q10. In BlackBerry Link, whenever I click on Reload, on the Reload Device Software screen, nothing happens. It looks as if I am pressing the button, but I get no indication that something is taking place.
The device is connected to BlackBerry Link and I've successfully performed a backup.
Btw, the reason why I am reinstalling the software is because the battery on my wife's Q10 is losing its charge very, very fast. I updated the software but that did not resolve the problem. I also tried shutting off NFC and Wi-fi and Blue tooth. That did not resolve the problem. The technician I spoke with at Rogers recommended reloading the software and then restoring the backup to see if reloading the software corrects any issues.
She got the phone a little over a month ago and she loves it. We just need to figure this one out. She had a similar problem the day after she received it. The battery drained in less than an hour even though it had a full charge. But then the problem went away, until two days ago. The battery issue appears to have been triggered by loading Nobex Radio and/or turning on word prediction functionality. But I am not 100% sure. I am just wondering if she needs a new battery.
Anyhow, I am trying to reload the software. As noted above, I can't do it. Is there another way to resintall the software without having to completely wipe the device?
07-03-2013 09:10 AM
Which full version of BlackBerry Link are you using currently? Are you connected to the internet? You may want to reinstall the latest version by going to www.blackberry.com/blackberrylink then test the reload process again.
If you are unable to complete this process please contact your point of sale and test another battery in the device.
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