07-19-2013 05:44 PM
I just exchanged my Z10 for a Q10 and after upgrading the OS to the latest offical update i tried to restore the Data of from the Z10 backup.
I was asked to upgrade the OS as I had done the Backup on 10.1.0.4543. I went ahead and installed the same on Q10 but BB link keeps giving me an error " There could have been a problem with the device or connection during the restore. verify that the device is turned on and connected"
sometimes the device restarts after getting the error. I even tried to restore on another Z10 running the same version but to no avail. even partial restore isnt working for me as i just want my setting and app data.
right now i am running 10.1.0.4561 on my SQN-3 which is higher than the backup OS of 10.1.04543
kindly let me know if there is a work around or a solution to this
07-19-2013 09:34 PM