01-31-2014 04:09 AM
Apologies if this is in the wrong section first of all, I'm having difficulties at the moment regarding warranty with my Blackberry Q10 on Telstra.
I bought my new Blackberry about 6 months ago and ever since I've had various software and hardware issues such as but not limited to;
-Trouble receiving texts and calls
-Icons not responsive to touch in the homescreen
-Software updates not working/never completely updating
-Keyboard buttons becoming overly responsive to the point where typing becomes almost impossible (eg typing any buttons on the left side presses 'alt' or on the right side 'symbol'
-Messages constantly freezing and becoming unresponsive (however I am told this is a known bug?)
These are the major ones, there are several more however I know the BB10 OS isn't perfect and does have problems at times.
I have dropped it (less than 30cm onto wood decking) but many of these issues occurred beforehand and issues such as the keyboard beginning to die didn't begin until about 3 weeks after.
I've read over Telstra's and RIM's warranty and they're both somewhat difficult for me to understand but Telstra have told me if there's any physical damage to the phone they can't repair it.
(There's a small scratch, ((not a crack)) on the screen and a dint in the corner which was enough for them to say no)
So I'm just wondering in regards to RIM's warranty, if the phone has problems unrelated to physical damage can it be returned? If so to whom?
I understand if not, just thought it'd be worth looking into!
01-31-2014 04:45 PM