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BlackBerry® Q10

Posts: 31
Registered: ‎05-13-2013
My Device: Blackberry Q10
My Carrier: Telus

Water Damage INSULT

Hi, I have been a long time BlackBerry user.One morning my Q10 screen wouldn't turn on.
I went back to my phone carrier, they sent it to Blackberry.

After a couple of days I checked the status of the reparation..

They tell me there has been a water damage,and they tried to contact me concerning this matter.

My phone is always on starting at 7:30 am until midnight.I have a loaner phone, and I never got any calls from them.

Concerning my phone.. I have a case, a screen protector and I take care of my phone like my baby.

They are INSULTING me by claiming that this water damage (obviously) voids the warranty.

We (customers) are trapped in a case where we are unable to prove our good faith and we're manufacturers will throw any reason not to fix a malfunctioning device.

I am really upset, I would love to get some proofs regarding this issue as I feel I am betrayed by a company I used to support.

Who's in charge of customer complains?
Thank you
Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Water Damage INSULT

jumassillia wrote:

Who's in charge of customer complains?
Thank you


Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:

Hopefully, this information will be of use to you.

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Posts: 96,050
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Water Damage INSULT

jumassillia, This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.


We have no idea about what Telus did or determined.

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Posts: 31
Registered: ‎05-13-2013
My Device: Blackberry Q10
My Carrier: Telus

Re: Water Damage INSULT

Sorry everyone it was just too much to keep it myself I hope this never happens to anybody
Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Water Damage INSULT

Making a case to support your claim of no wrongdoing is going to be tough. I take my phone out in the rain, I wipe water from it almost daily, it's in the steamy bathroom as I shower and I have no problems. You carry your encased phone down the street and it's like you dropped it in a river. It's not fair and there's nothing we can do to change that.

I chimed in mostly to say that BlackBerry is not hiding behind anyone. We do this voluntarily because we enjoy helping out but BlackBerry has a formal support model in place which includes your carrier who can escalate your issue to BlackBerry for resolution if necessary. Unfortunately in your case, no escalation will take place but please be aware that formal support is available.

Cheers. Smiley Happy

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