07-22-2013 01:33 PM
No, you're not missing anything. BlackBerry Management has, even in the past, never had any real focus on customers. When delivering decent devices, one could oversee this from a generous standpoint.
But, the negligence of BlackBerry management at this point of time is somewhat ignorant, if, however, understandable. Understandable? Yes, when considering the fact that responsibility or responsiveness isn't something to look for at the present. BlackBerry management is being covered by their board and shareholders. How long? Until the sales and shares and profits fall to that degree, when the strategic mistakes can no longer be treated in an ostrich policy manner.
07-22-2013 02:41 PM - edited 07-22-2013 05:35 PM
I am new to this "support forum" so please correct me if I'm missing something here...
I share all the frustrations I've read so far and I'm considering a switch away from Blackberry. But can someone point me towards ANY response from Blackberry to these issues? I have trawled the forum and can't find a word from them.
As I say, if I've missed something please tell me, but it looks like shockingly bad customer service and certainly not "support".
Londonalan, quite frankly, you're asking this question of the wrong people.
Now, I know the crowd in this thread will come with a noose for my neck, but most all of those in this thread, 5-6 users, are here to complain loudly, and they are doing quite a bang up job at that.
First, understand the purpose of this forum is to be a user-to-user support forum -- you were told that upon registration and that is stated very clearly at the top of EACH page of this forum, scroll up and look under the word "WELCOME" and you'll see "This is your resource to discuss support topics with your peers, and learn from each other."
So, BlackBerry employees rarely comment here except to catch up some old threads where users have not had technical issues answered, and those comments from the technical support specialists, not program managers and such who would be able to comment on future-looking matters.
But to your question: yes, BlackBerry in general through a couple of its BlackBerry program managers are commenting publicly on some issues, acknowledging that some specific feature requests are on the road map to add, bugs being fixed and even asking what we users would like to see done. I've seen them respond to twitter requests and last week in BBM Channels, BlackBerry itself ran a two-day "conversation" with BlackBerry's Michael Clewley who is a program manager over BlackBerry10, and during that period of time, Mr. Clewley answered many questions about coming improvements and commented on others that might be added to the roadmap.
Do you have BBM Channels installed? If so, I can point you directly.
Do you use Twitter? If so, follow @MichaelClewley and review the past 60 days of his twitter feed and you'll find some responses.
But again, to reiterate what AndyZed commented, this is not the topic of this thread, and my answering you is offtopic as Andy has pointed out.
This is thread is for unhappy users of the Q10 to comment, "Why I'm giving up my Q10 to go back to the Bold 9900" and if any defense or balance to the Q10 is given, or even to point out directly to you where BlackBerry has commented, you and I will get shot down and hung at high noon by the lynch mob gathered.
Meanwhile, I have at least 5 friends on the Q10, quite happy and desiring certain features same as you and I, but in no way ready to return to their Bold 9900.
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07-22-2013 06:05 PM
Finally, after almost 3-months of trying to adapt, learning about and playing with my Q-10, I have thrown-in the towel and went to a brand new 9900.
While I only offered some minor contributions to this forum, I have travel with my Q-10 to over 12 countries (I live in Canada), I can't tell everyone here just how REALLY delighted I am to be using a device that BB did get right. ( I was a solid BB 9700 user prior to the Q-10.)
In fact, I am so happy to be rid of the Q-10, that I'm feeling rather compelled to send my estranged wife some to-grade roses to celebrate!
Enough said. This forum has quite adequately and graciously highlighted the failure of BB as it relates to the Q-10.
To those that decide to hang in there.... Best of luck!
07-22-2013 07:15 PM
I think Steve has hit the nail on the head. This forum has comprehensively explained in factual detail the shortcomings of the new Q10 and why those of us have opted to switch to other devices, notably the "previous generation" 9900.
JSanders comments are also valid though on multiple fronts. First, this venue should be exclusively reserved for factual discourse and discussion on our issues with the Q10. In order for this forum to retain any value, it must remain singularly focused on that goal.
JSanders also mentioned that he has several friends that are happy with their Q10. Likewise, not 20 minutes ago I just finished deploying another Q10 to another executive. (For those keeping score at home, that's a total of 3 now.) He came from a Curve 8530. He seemed to struggle with the touch screen and but otherwise seemed unbothered. He was certainly not a “power user” in any sense of the word though. That's when I realized one of the core differences between the (admittedly small handful) of vocal posters here and apparent wider majority that use the Q10. I'm not a terribly good cook but I do use knives during the process. I have some cheap set from the grocery store. I'm sure if some world class chef had to work in my kitchen, they'd complain about the crappy quality of the knives. He or she could go on to quantify those statements by demonstrating how a better knife is faster to chop with, easier to use, etc and while I'd completely agree with him, I'm unlikely to go buy an expensive knife set.
I've started to see myself and those of us here as the world class chef that can tell the difference between a dull blade and a professional tool. But at the end of the day, the rebirth of Research in Motion has made the intentional business decision to abandon the tool market and go after the "average consumer". Time will tell how that will work out for them.
But as for us and this forum post, I'd like to see it remain active with new contributors discussing their (negative) experiences with the Q10. Yes, that does make these posts somewhat lopsided but that's how this works. 300 posts in over 2 months when the bulk of them are in fact the same small set of users is unlikely to raise any eyebrows at corporate HQ.
But, if this forum can stay on track and widen its reach with more and more new posters, there will eventually come a tipping point. Where that point is, I have no idea. But that's the best option I have to help encourage Blackberry to make a true successor to the Bold 9900.
07-23-2013 05:22 AM
Time has past since my first post and in that time I have had opportunity to play with a Q5. Bottom line is NOT impressed. Most irritating aspect (as oposed to lack of expected functionality) is that using the touch screen hides content I wish to 'work' with. As a comparison, it feels simalar to being forced to use a mouse in a keyboard centric application on a desk machine i.e. You type some text then have to use the mouse (instead of keyboard short cut) to move on be it the next field (e.g. tab key) or any other action.
Until now my only Blackberry has been the Bold 9700 which is a non touch device BUT has the invaluable 'track pad'. I will be moving to the Bold 9900 and not a 10/5 series device as originaly anticipated. My thoughts re a 'new generation' 9900 (based on using the 9700) would be to keep proven OS7.x, add memory, ditch the touch screen (should improove performance?) and offer device at a price no business / power user could ignor!
Another 2c from sunny South Africa!
07-23-2013 07:23 AM
I think the 9900 will please you because it does, in comparison to 9700 etc., also have a convenient touch screen, which I actually use quite a bit.
07-23-2013 08:16 AM
@AndyZed : Point noted! In all probability (time will tell) I will likely adjust to using a touch screen in a productive manner based on the proven features of OS7.x that are not (currently) supported by OS10... (the reason for this discussion!).
My thinking behind a 'non touch screen' simply that CPU / memory required to work could be used in 'other' ways. Wonder if developers ever considered configuration option to switch the 'touch' off so as to increase device performance?
07-23-2013 08:49 AM
Wonder if developers ever considered configuration option to switch the 'touch' off so as to increase device performance?
That's not currently possible given the parameters the developers have in hand. Hasn't been so for some four years.
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