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New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: Q10
My Carrier: Netcom Norway

Zimbra & Q10 - problems receiving attachments using Activesync ?

 

Hi all,

 

I'm a generally very pleased Q10 user.  There's one topic that I'm having challenges with.  We're using a hosted Zimbra provider, and I've been unable to download attachments.  The attachments start to download, get to about 75-80% and then just stall.  

 

Have others experienced anything similar?

 

Device : Q10

Zimbra : 8.0.3 GA 5664

 

Cheers,

JM

 

New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: Q10
My Carrier: Netcom Norway

Re: Zimbra & Q10 - problems receiving attachments using Activesync ?

Bump :-)

Can't explain it but *sometimes* I am able to download the full attachment, but 95% of the times it stalls around ~80%. No idea why.

Nobody else seeing this? Everybody gets their attachments just fine ?
New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: Q10
My Carrier: Netcom Norway

Re: Zimbra & Q10 - problems receiving attachments using Activesync ?


.. as I added my Gmail account to my Q10 I found that I do not have this issue with my Gmail, only with my two Activesync/Zimbra accounts. I really do not want to switch to IMAP as I will loose calendar sync and all, but not being able to download attachments is a serious issue.

Again - nobody having problems downloading attachments with Activesync????
New Member
Posts: 1
Registered: ‎06-10-2013
My Device: Q10
My Carrier: KPN

Re: Zimbra & Q10 - problems receiving attachments using Activesync ?

Exact same problem here on a Q10 (v10.1), also on Zimbra (8.0.3). It works fine on a Z10 (v10.0) and both Androids and iPhones as well on the exact same Zimbra environment.

Highlighted
New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: Q10
My Carrier: Netcom Norway

Re: Zimbra & Q10 - problems receiving attachments using Activesync ?


Hmm. How do we get to the bottom of this? We're on a hosted Zimbra environment (zmailcloud / 01.com) so not trivial to debug what possibly is a ActiveSync/BB10 issue?

-JM
New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: Q10
My Carrier: Netcom Norway

Re: Zimbra & Q10 - problems receiving attachments using Activesync ?

 

Filed a bug with Zimbra - http://bugzilla.zimbra.com/show_bug.cgi?id=82900

 

 

New Contributor
Posts: 4
Registered: ‎07-17-2013
My Device: Blackberry Q10
My Carrier: China Mobile Hong Kong

Re: Zimbra & Q10 - problems receiving attachments using Activesync ?

8.0.4 network edition with Q10 using active sync also have problem. One more finding is forwarding mail with attachment will not send out

New Contributor
Posts: 4
Registered: ‎07-20-2013
My Device: Z10
My Carrier: Telus

Re: Zimbra & Q10 - problems receiving attachments using Activesync ?

Z10 and 8.0.4 here. Same problem.
New Contributor
Posts: 4
Registered: ‎07-20-2013
My Device: Z10
My Carrier: Telus

Re: Zimbra & Q10 - problems receiving attachments using Activesync ?

Also tested a Playbook. Same issue.
New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: Q10
My Carrier: Netcom Norway

Re: Zimbra & Q10 - problems receiving attachments using Activesync ?

Thank you. Zimbra recognizes the issue, question is how soon they'll have a fix, I suppose.