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BlackBerry® Q10

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Contributor
Posts: 11
Registered: ‎04-03-2011
My Device: Not Specified

blackberry Q10 not receiving text messages

Hi, for some reason over the last week my phone has stopped receiving several text messages that have been sent to me. I never get them. Also, sometimes it will never send texts that I have sent. What's going on and how do I fix this? I have perfect service, have not done an update recently (there are none), and haven't downloaded anything new onto my phone. Further, why is there a huge delay from hitting send for the text message and it actually appearing on the screen....
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: blackberry Q10 not receiving text messages

Hey meeshd,

Thanks for the question.

 

What version of BlackBerry 10 software are you using? Go to Settings>About to find this information.

 

Also when you're unable to send SMS messages, do you receive a specific error like "General Problems"?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Member
Posts: 1
Registered: ‎10-18-2013
My Device: Q10
My Carrier: Attt

Re: blackberry Q10 not receiving text messages

I'm having the same problem on my Q10 running 10.1.0.2030.  Please help asap

Contributor
Posts: 17
Registered: ‎10-26-2010
My Device: Q10
My Carrier: AT&T

Re: blackberry Q10 not receiving text messages

I'm experiencing the same thing. I'm on AT&T running OS version 10.1.0.2030. I called AT&T support and they 'reset' my phone from their end. I'm still not receiving random text messages from people. This is the most basic of functions for a smart phone. Blackberry, please tell me that this can be fixed. This needs to be fixed ASAP or in version 10.2. Any help?

Contributor
Posts: 11
Registered: ‎04-03-2011
My Device: Not Specified

Re: blackberry Q10 not receiving text messages

Same as mikeswing. Did all the same things and still not working
New Member
Posts: 3
Registered: ‎01-06-2014
My Device: Q10
My Carrier: ATT

Re: blackberry Q10 not receiving text messages

I am having the same problem. I am running 10.1.0.2030

Have spoken with ATT 4 times. They even replaced the phone since I was having the issue of it restarting when I set it down. 

The only way I can get text messages is if I pull the battery and then it only works for a few minutes. 

 

Anyone have a fix for this yet? I have tried pretty much everything!

New Member
Posts: 2
Registered: ‎01-22-2014
My Device: Q10
My Carrier: Bell Mobility

Re: blackberry Q10 not receiving text messages

I'm running 10.2.049 and it just started happening for me too. When I reset the device the texts come in but stop again after a while. Also it doesn't always show the most current text in the BlackBerry hub.
New Member
Posts: 2
Registered: ‎01-22-2014
My Device: Q10
My Carrier: Bell Mobility

Re: blackberry Q10 not receiving text messages

Sorry that's 10.2.0.429. I THINK the problem just started after I updated to that version but it's hard to say for sure.