08-01-2013 09:18 AM
Welcome to BB forums
I think your having problems doing update from the blackberry link! But if your carrier hasn't release new OS update then that means when you went to update your device is the reason why it can be updated!
Follow these steps
How to perform a Software Update on the BlackBerry 10 smartphone
Software updates for BlackBerry 10 smartphones can be performed using the following methods:
Note: It is advisable to backup the smartphone data to a computer using the BlackBerry Link software before upgrading the BlackBerry 10 OS.
From the smartphone:
From BlackBerry Link:
For more information on updating the BlackBerry 10 smartphone, or to update the smartphone via the web, visit www.blackberry.com/update and look for the BlackBerry 10 OS heading.