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11-28-2013 06:37 PM
firstly im a huge phone guy and ive almost had every blackberry made since 2002.
when the blackberry q10 came out, first day i went and bought one from a rogers store. even tho im from fido.
i popped my fido sim in a it worked without unlocking it.
now the phone has come up with some problems and need it to be services right away.
i called rogers and they said call fido.
called fido, they told me to call rogers, when i told them they told me to call them, they told me to call blackberry.
blackberry does not service phones directly, they first need it to be sent in from a carrier for them to be able to even look at it.
i have the bill of sale. im the first owner. and now NO ONE WILL FIX IT. what do i do?
honestly im a huge fan of blackberry, but this is seriously a joke.... i paid $800 for a phone, thats broken and no one will fix it.
please someone tell me what to do.
11-29-2013 03:44 PM
11-29-2013 03:56 PM
im from the UK so have to ask this.
is rogers store a high street shop and fido is your line provider. also are you on monthly contract or pay as you go.
if it was a upgrade then fido should be the one to repair it.
as you bought from rogers store and have a bill of purchase and it is less than one year old then the warranty is with rogers store and they or whoever they use to repair things for them are liable to do the repair.
11-29-2013 06:29 PM
rogers and fido are both line providers.
upgrading contracts in canada is a huge scam. i rather buy it out right then deal with those crooks.
honestly im already losing a lot buy just buying this phone.
11-30-2013 01:59 PM
Usually, a carrier will support phones purchased from it and not phones that were not. You purchased the phone from Rogers so you would think they would support it but since you don't have your monthly service with them, they won't support it and since your monthly service provider (Fido) didn't sell you the phone, they won't support it. The funny thing is that Fido is owned by Rogers (but is operated as a separate entity).
In this case, I suggest that your best bet at some good support is to post your question here and let us do what we can for you. Incidentally, this would be the same for any brand of phone you purchased and not just BlackBerry phones (in case that was going to come up in a later post of yours).