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BlackBerry® Q10

New Contributor
Posts: 2
Registered: ‎10-12-2013
My Device: q10
My Carrier: cellcom

can't connect to bb link


suddenly, i can't connect my bb q10 to bb link, the phone showing a "!" symbol in red collor.


Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: can't connect to bb link

Hey alexmi,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Are you using a PC or a Mac?  When was the last time it was showing as connected?  When you connect the BlackBerry 10 via USB does it show that it is charging?  Have you tried a different USB port?


I look forward to your reply.





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New Contributor
Posts: 2
Registered: ‎10-12-2013
My Device: q10
My Carrier: cellcom

Re: can't connect to bb link

I'm using a PC. It's showing as connected for first 5 minutes and after that it shows me "!" sign in red. I don't know if it charge or not. I tried a different usb port and different usb cable. I tried to remove the device from BlackBerry link and let him recognize again but the pc couldn't recignize.
New Contributor
Posts: 5
Registered: ‎02-13-2014
My Device: Q10
My Carrier: Movistar

Re: can't connect to bb link

FINALLY, yesterday (2014-03-19) they released the solution, and it worked perfectly for me.

You have to install the new Microsoft .NET framework and voilà !

(not working with Win XP)

Enjoy it !