08-21-2013 02:46 PM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the error message you are receiving when attempting to restore your device backup.
Please refer to the following article regarding this message: http://www.blackberry.com/btsc/KB34338
If available, you can update your current device to a version of device software equal to or newer then that of your device software version at the time of the backup.
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