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BlackBerry® Q10

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New Member
Posts: 1
Registered: ‎08-18-2013
My Device: blackberry Q10- SQN100-1
My Carrier: telus

cant restore data from blackberry link

Hi there,

I had to do wipe my blackberry and restore to factory settings.  Now it won't restore the data.  The error says incompatible device software.  Help please.

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: can't restore data from blackberry link

Hello kimberley-5,

Welcome to the BlackBerry Support Community.

 

Thank you for your question regarding the error message you are receiving when attempting to restore your device backup.

 

Please refer to the following article regarding this message: http://www.blackberry.com/btsc/KB34338

 

If available, you can update your current device to a version of device software equal to or newer then that of your device software version at the time of the backup.

 

Cheers,


-FB


 


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