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BlackBerry® Q10

New Member
Posts: 1
Registered: ‎08-24-2013
My Device: Blackberry Q10
My Carrier: T Mobile

complimentary support for two weeks??

I recently purchased a q10. After activating the phone a got a message saying that I would have complimentary setup support for two weeks. WHAT A JOKE!!! The number provided doesn't even ring! It's totally impossible to get through.


I am extremely disappointed. This is my third blackberry but it will almost certainly be my last.


Posts: 209
Registered: ‎05-08-2012
My Device: PlayBook 64 Gb and Z10 LE
My Carrier: Vodafone

Re: complimentary support for two weeks??

You are welcome, if you have problems ask here too you will always find a board and / or a solution Smiley Happy


In reference to your post, I'm sorry but living in another country I do not know how it works.


If U like my post click on LIKE Smiley Wink
Trusted Contributor
Posts: 216
Registered: ‎09-28-2009
My Device: BlackBerry 9370
My Carrier: Verizon

Re: complimentary support for two weeks??

Normally BlackBerry support is handled through your carrier. You should be able to acces support for the life of your device, not just for a 2-week period. I do not know if that message referred to support from BlackBerry themselves, or if it's part of a business account.  I have found the best sources of support are forums like this one or BlackBerryForums.com. Just remember to search previous discussions before asking a new question.