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BlackBerry® Q10

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Contributor
Posts: 17
Registered: ‎01-12-2012
My Device: DTEK50 (OS: Android 6.0.1)
My Carrier: O2-Germany

contact birthday entries on BB one day off (outlook synchronized)

[ Edited ]

Hi there!

Today I noticed, that all (I suppose ...) birthday entries in BB Q10 calendar are shown one day earlier than they are shown in Outlook.

 

Example: the real birthday of a contact is May, 14. 1981 ... as shown at Outlook.

My Blackberry Q10 shows this synced contact with the birthday entry: May, 13. 1981

 

Is that a known issue... a bug?? PLEASE HELP!

I don't want to congratulate to someone's birthday a day before!!

 

Thanks for all, Boscha

 

PS: the problem appears only in the contact app.... not in calendar

current device: DTEK50 (OS: Android 6.0.1)

former devices: BB Q10 (OS 10.3.1.1565)
Bold 9780 (OS 6 - FW 6.0.0.534)
Carrier: O2-Germany
Contributor
Posts: 17
Registered: ‎01-12-2012
My Device: DTEK50 (OS: Android 6.0.1)
My Carrier: O2-Germany

Re: contact birthday entries on BB one day off (outlook synchronized)

[ Edited ]

I figured out something...

the described failure appears with the following time-Zone settings:

BB Q10: UTC+1 (Berlin)

Windows 7: UTC+1 (Berlin) and DSP +1 (automatically)

 

With these settings the calendar sync by BB-Link works properly, but the within the contact sync, the contact birthday entries are shown one day off (earlier).

 

Now I tried this:

BB Q10: UTC+1 (Berlin)

Windows 7 (and Outlook): UTC

 

The result is that the contact are synced properly now and the calendar entries are 2 hours to late...

 

Because of that I think there is a bug in BB-Link concerning the contact-sync!!!!

PLEASE HELP!!

current device: DTEK50 (OS: Android 6.0.1)

former devices: BB Q10 (OS 10.3.1.1565)
Bold 9780 (OS 6 - FW 6.0.0.534)
Carrier: O2-Germany
Contributor
Posts: 17
Registered: ‎01-12-2012
My Device: DTEK50 (OS: Android 6.0.1)
My Carrier: O2-Germany

Re: contact birthday entries on BB one day off (outlook synchronized)

Has nobody the same problems??

current device: DTEK50 (OS: Android 6.0.1)

former devices: BB Q10 (OS 10.3.1.1565)
Bold 9780 (OS 6 - FW 6.0.0.534)
Carrier: O2-Germany
New Contributor
Posts: 5
Registered: ‎04-24-2013
My Device: Z10
My Carrier: Swisscom

Re: contact birthday entries on BB one day off (outlook synchronized)

Yes, I have exactly the same problem. All my Birthdays are showing up one day too early, but the Anniversaries are handled correctly.

Contributor
Posts: 11
Registered: ‎06-27-2013
My Device: Z10
My Carrier: Vodafone Germany

Re: contact birthday entries on BB one day off (outlook synchronized)

I have exactly the same problem too. My Birthdays are showing up one day too early. Any Solutions till now? Cheers

Contributor
Posts: 17
Registered: ‎01-12-2012
My Device: DTEK50 (OS: Android 6.0.1)
My Carrier: O2-Germany

Re: contact birthday entries on BB one day off (outlook synchronized)

Unfortunately there are no solutions till now. I have escalated this issue to RIM via my carrier. :-(
current device: DTEK50 (OS: Android 6.0.1)

former devices: BB Q10 (OS 10.3.1.1565)
Bold 9780 (OS 6 - FW 6.0.0.534)
Carrier: O2-Germany
Contributor
Posts: 11
Registered: ‎06-27-2013
My Device: Z10
My Carrier: Vodafone Germany

Re: contact birthday entries on BB one day off (outlook synchronized)

thanks a lot boscha. Frustrating.....
Highlighted
Contributor
Posts: 11
Registered: ‎06-27-2013
My Device: Z10
My Carrier: Vodafone Germany

Re: contact birthday entries on BB one day off (outlook synchronized)

some additional information: I use BB Enterprise Services 10.1 (device activated as EMM - Corporate (BlackBerry Balance)) and Exchange 2010 to sync contacts via EAS
Forums Advisor III
Posts: 1,458
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: contact birthday entries on BB one day off (outlook synchronized)

We have exactly the same problem here:

Timezone Outlook: Berlin (+1)
Timezone Q10: Berlin (+1)
OS Q10: 10.2.1
Exchange 2010 via ActiveSync

Contact Birthday date is one day off on Q10. Example: Outlook: 2-Jan-1960 (correct), Q10: 1-Jan-1960 (wrong, one day off).

We have this problem since the Q10 exists (10.0). Blackberry never addressed this.
New Contributor
Posts: 6
Registered: ‎08-06-2011
My Device: Bold 9700
My Carrier: Proximus

Re: contact birthday entries on BB one day off (outlook synchronized)

[ Edited ]

I Also have the exact same problem! When I sync from my device to outlook (pc) the problem does not exist. But in that case outlook doesn't put the birthday in my calendar.

 

PC: UTC +1.00: Brussels..

Device: UTC +1.00: Brussels

 

Running on OS 10.2.1.2941 & sync with BB Link (USB cable)

 

I don't understand that after several updates they were not able to fix this "minor" bug.

 

Greetz