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BlackBerry® Q10

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New Contributor
Posts: 2
Registered: ‎06-15-2013
My Device: BBQ10
My Carrier: Telus

disabled message beside my wifi network name

I can't connect to my home wifi. When I go to settings, then network connections, Wifi my network shows up as Saved-Disabled. I can't add it again because there is no password box when I try.

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: disabled message beside my wifi network name

Hello nickgrillo and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with your Wi-Fi network.

 

Are you able to delete the saved network? Swipe down from the bezel to access Wi-Fi. Tap on your network name and the Delete icon.

 

Reboot your device then re-add the network. Does the network now connect? 

 

Under Settings>About>OS what is your software version?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 2
Registered: ‎06-15-2013
My Device: BBQ10
My Carrier: Telus

Re: disabled message beside my wifi network name

Thanks for getting back to me; we resolved it thus:

settings--NETWORK CONNECTIONS--,choose WIFI, then click on the saved Networks icon, a list of boxes with a checkmark near the bottom ( which we figured out through trial and error), then click on the network we want (in my case BELL360), then make sure the ENABLE CONNECTIONS tab is one ( mine was not). Save changes (folder with checkmark).

Then it worked fine.

Thanks for the help.

 

BTW, I love my Q10.

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: disabled message beside my wifi network name

Glad to hear it's now working.

Let us know if you have any further questions.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 4
Registered: ‎03-11-2014
My Device: Blackberry Q10
My Carrier: Verizon

Re: disabled message beside my wifi network name

I am having a similar issue as the original post, however after doing the things that the original poster described, mine frequent gets disabled again automatically by my Q10. Why does this happen? 

 

Today, it went one step further. I went back in to the settings, went to the Wifi connections, re-enabled my home wifi network, and it was having trouble making a connection (odd because the other devices in my house are connected to the same network and are working fine). After going through the three attempts at authentication, it disabled that network again.

 

Any other ideas re a fix?

 

Thanks in advance.

New Contributor
Posts: 9
Registered: ‎08-29-2010
My Device: Priv
My Carrier: AT&T

Re: disabled message beside my wifi network name

Having my home internet service provider change the channel (1, 6 and 11 are typical) worked for me....

Visitor
Posts: 1
Registered: ‎09-18-2014
My Device: bold 9900
My Carrier: ptcl

Re: disabled message beside my wifi network name

ALLAH ka shuker my wifi issue solve
setting
enable connection  "on"
profile name            "XXXXXX"
hidden SSID            "off"
security type           "wpa/wpa2 personal"
password                "XXXXXX"
vpn profile               "none selected"
band type                "dual band"
auto obtain ip          "on"
using auto-ip          "checked"
enable IPV6             "off"
use proxy                "off"
inter-access point handover "off"