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BlackBerry® Q10

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New Contributor
Posts: 3
Registered: ‎01-11-2012
My Device: Blackberry Torch 9800
My Carrier: O2

email

Hi. I cannot install my email on my Q10. When I go to settings and give the email account + the password, it tells me that the email provider might not be trustworthy. I press continue and still refuses the connection. i would like to try the advance setup but don't know how to proceed. thanks for the help!

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Hall of Famer III
Posts: 58,176
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: email

Hello,

If you have the settings (e.g., server, port, etc.), you reach the advanced setup via:

Homescreen > swipe down from top > Settings > Accounts > Add Account > Advanced

Then, you select the type of account (IMAP, POP, etc.) and inside of that provide the necessary settings.

Many servers don't respond to the device email setup wizard with the proper information for it to complete the automated setup...such is a failing of the server, not the device though. In those cases, you need to obtain the various configuration settings (from another device, from Outlook, from the email provider, etc.) and then use those in the advanced settings screens to configure the email account.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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