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BlackBerry® Q10

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New Contributor
Posts: 3
Registered: ‎09-03-2013
My Device: Q10
My Carrier: VIVO

my q10 lock frequently

I bought a Q10 in July and the first week it worked very well. After the first week he started to lock and just  return after turning off the cell phone and remove the battery. It locks up in a way that you can not touch anything on the phone, only removing the battery and turn on again, it works normally. This is occurring with a big frequency. What should I do?

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: my q10 lock frequently

Good day

 

Welcome to BB forums

 

 

Do you mean your Q10 freezes? Am I correct? Not locked because if that is the case you can simply swipe up from the bottom of the screen to unlock your device. 

 

 

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 3
Registered: ‎09-03-2013
My Device: Q10
My Carrier: VIVO

Re: my q10 lock frequently

Yes, exactly, the cellphone freezes. I can slide a finger and push the buttons that he keeps freezing. The only way to unfreeze the cell phone is by removing the battery.

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: my q10 lock frequently

Couple of questions have you installed any new apps recently? Have you updated your OS recently?
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 3
Registered: ‎09-03-2013
My Device: Q10
My Carrier: VIVO

Re: my q10 lock frequently

As soon as purchase the phone, I installed whats app and skype. And do not  downloaded and installed any OS upgrade.

Highlighted
Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: my q10 lock frequently

Well I suggest you try to do OS update or try to remove each app one by one hopefully you can have the problem with why your device keeps freezing
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino