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BlackBerry® Q10

New Contributor
Posts: 5
Registered: ‎05-24-2013
My Device: Q10
My Carrier: German

nothing works?

Received my Q10 today


All through wifi:

Tried caldav / carddav sync with owncloud - doesn't work

Tried connection to icloud - doesn't work

Tried connection to gmail - doesn't work ("your login information for imap server [imap.gmail.com] has changed...")

Tried to sync my contacts from osx address book - none are listed (?) although there are thousands

Fiddled around with writing next, moving cursor, copy and paste - which is a HASSLE! I still didn't figure out what actually triggers which command (move cursor, highlight text, get the "copy menu")


Coming from iPhone because i was looking forward to have a keyboard and finally the ability to add all sorts of accounts without having a blacklberry option with my ISP...


This is a really bad phone?


software version:


Is anyone working with this phone?


Greetings, Christoph




New Member
Posts: 3
Registered: ‎05-24-2013
My Device: Q10
My Carrier: Bell

Re: nothing works?

It is a bad phone.


Same as you I came from iphone a week ago.  Bad call....

New Contributor
Posts: 5
Registered: ‎05-24-2013
My Device: Q10
My Carrier: German

Re: nothing works?

I am really frustrated. I got a bit further with gmail but not the rest. I can't believe this! For 600€ ... I will have to send it back, as it seems.
New Contributor
Posts: 5
Registered: ‎05-24-2013
My Device: Q10
My Carrier: German

Re: nothing works?

[ Edited ]

Hello Everyone,


I kept my Q10 and I wanted to come back and express how pleaseed I am with it now after using it for 2-3 weeks.


First to answer my lown list:


Owncloud cal/carddav sync: I had to tweak my server a bit but now all works fine. Instead of mysite.com/carddav BB10 requires e.g. Carddav.mysite.com, meaning it doesn't allow any / in the carddav URL. Fair enough, although i think that BB10 could be a bit less restrictive there for simplicity of usage.


Gmail account setup worked after many tries at some stage. I can't tell you what made the difference in the end but now all works flawless now.


And icloud: here it comes: i used a wrong password when i tried to connect to icloud which obviously stopped the account from being activated. I am sorry for flagging up an item where the mistake was clearly on my side. Icloud accounts are very simple to be activated and it works flawless. To me excuse: in my overall first frustration i didn't realize my mistake. Still: my bad!


Addressbook contact import works, if all contacts are copied to the local address book on the mac. Bit of a hassle but fair enough. Now my carddav account works anyways so i don't need it anymore.


When writing emails or doctogo documents, then the keyboard actually works great and the copy, paste, moving cursor functionality works super!

I never got to that point when i wrote my initial post though where i didn't get to the stage of writing an email.

While in the account setup, the interface works very itchy in my opinion, it's a lot of touchpad clicks, that actually don't do anything and that the device doesn't react to and it all feels a bit like a lottery on what will happen to your cursor if you single or double click.

As the account setup is the first thing that a new user gets in contact with, maybe this should be a bit optimized for the touchscreen usability. Maybe this also explains a bit all the initial frustration of new users as well?

Anyways: once you get to writing emails: i like it a lot!


The keyboard is great and in the end i am now using the Q10 as my business phone and working with it productively.


There are still items that the blackberry developers have to work on, i am sure.But there is also a lot of thought, design and engineering put into this device and software which i appreciate a lot and which makes my day by day experience with the Q10 very productive.


I hope this puts my initial post a bit into perspective and that it shows new users that there is a solution for all the items I critizised.


Looking forward already to the next software release which will make the device again a bit better (talking now e.g. Speed dialing), I am sure.


I hope all the above makes sense...



Forums Advisor III
Posts: 1,481
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: nothing works?

Thank you for your follow up. Sometimes it pays not to give up! I have switched my production device from my Blackberry 9790 to Q10 two weeks ago and at the beginning, it was a bumpy ride, but now I really get a long well. Still some glitches, but no show stoppers.