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BlackBerry® Q10

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Visitor
Posts: 1
Registered: ‎08-27-2013
My Device: q10
My Carrier: vodafone

problem connecting to my mac

I just got my new q10 and every time i connect the phone to my mac using a usb cable the screen on the mac goes grey and I get an error message and I have to restart the computer. I have downloaded the blackberry link but this still happens. Any help thanks 

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: problem connecting to my mac

Hello idegi, 

 

Welcome to the forums. 

 

What is the exact error message that is being displayed on the screen of the computer before you restart? 

-SR

 

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