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BlackBerry® Q10


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New Contributor
Posts: 4
Registered: ‎08-24-2013
My Device: Q10
My Carrier: 07809877899

problems with keyboard

My 0 key keeps pressing itself, i have bought the phone off a provider in canada however i am currently in the uk for 1 month, is there anyway to resolve this. i cannot email on the phone at the moment. because of all the 0's. can you guys help?

 

 

 

 

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: problems with keyboard


rajharv wrote:

My 0 key keeps pressing itself, i have bought the phone off a provider in canada however i am currently in the uk for 1 month, is there anyway to resolve this. i cannot email on the phone at the moment. because of all the 0's. can you guys help?

 

 

 

 


Did you try rebooting the device?

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New Contributor
Posts: 4
Registered: ‎08-24-2013
My Device: Q10
My Carrier: 07809877899

Re: problems with keyboard

yes numerous times. this seems like a hardware problem as i just barley touch the 0 key it seems to be pressed.

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: problems with keyboard


rajharv wrote:

yes numerous times. this seems like a hardware problem as i just barley touch the 0 key it seems to be pressed.


Is this 0 pressed down (as in physically)?

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New Contributor
Posts: 4
Registered: ‎08-24-2013
My Device: Q10
My Carrier: 07809877899

Re: problems with keyboard

no it is not, i am still able to press it down and hear the click, however even with the slightest touch it is engaged

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: problems with keyboard


rajharv wrote:

no it is not, i am still able to press it down and hear the click, however even with the slightest touch it is engaged


Then it should be the keyboard problem.

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New Contributor
Posts: 4
Registered: ‎08-24-2013
My Device: Q10
My Carrier: 07809877899

Re: problems with keyboard

can i get blackberry to replace the keyboard in the uk?