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BlackBerry® Q10

New Member
Posts: 1
Registered: ‎06-08-2014
My Device: Blackberry Q10
My Carrier: Bell

"not authorized to use this network"

I have a blackberry Q10 and I am dealing with a strange situation. I have no issues with texting or calling any number in the world except one. This isnt a special number by any means, but it is a texting app. For some reason they can call me, text me, and contact me in anyway, but they cant receive my texts or phone calls. When I call, a notice pops up on the screen and says that i'm "not authorized to use this network". Ultimately any action they perform is valid, and any action i attempt to perform doesnt work. Any idea what the issue is?

Super Contributor
Posts: 274
Registered: ‎08-02-2011
My Device: Playbook 64, Z-10, Q10
My Carrier: T-Mobile

Re: "not authorized to use this network"

I'd try it from another device but it sounds like somehow you got on a blacklist for that service. You're just blocked and I guess you need to try and contact them and get your number removed from the block.