Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q10

Reply
New Contributor
Posts: 4
Registered: ‎05-14-2013
My Device: q10
My Carrier: rogers

"other" phone number field not syncing with Active Sync on Q10

I just bought the Q10 the other day and ditched my Bold 9780.

 

On the Bold 9780 it would sync the "other" phone number field with Outlook and vice versa, but when i setup my email syncing on my Q10 the "other" numbers didn't show up for any of my contacts. However, I did notice that "other" is an option when you add a number for a new contact or edit one.

 

It's odd that there is an "other" option for contact numbers, but it won't sync like it did on the Bold.


I did a test and created a new contact on my Q10 and put a number in the "other" field, then when i go to Outlook, it goes to the "radio" field...so annoying! I have quite a few contacts in outlook for who I entered 2nd numbers into the "other" field


 

Highlighted
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: "other" phone number field not syncing with Active Sync on Q10

[ Edited ]

Hey zman9696,

Welcome to the BlackBerry® Support Community Forums.

 

The issue you are having may be related to a previously reported issue that is covered in this article:

 

After using the "Import from Outlook" feature in BlackBerry Link, contacts are missing the phone number from the "Other" field on the BlackBerry 10 smartphone

http://btsc.webapps.blackberry.com/btsc/KB33945

 

To determine if these issues are related and to gather device event logs, we would request that you contact your wireless service provider to have this issue escalated to BlackBerry Technical support for further trouble shooting.

 

Let us know if you have any questions.

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Visitor
Posts: 1
Registered: ‎06-25-2013
My Device: Q10
My Carrier: 4167311012

Re: "other" phone number field not syncing with Active Sync on Q10

[ Edited ]

Any updates on this?  What was the resolution?

 

thanks

Michael

 

 

Edited content to comply withCommunity GuidelinesandTerms and Conditions of Use.

New Contributor
Posts: 4
Registered: ‎05-14-2013
My Device: q10
My Carrier: rogers

Re: "other" phone number field not syncing with Active Sync on Q10

no update and no resolution!

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: "other" phone number field not syncing with Active Sync on Q10

Hey zman9696,

 

I have an update regarding this issue, Microsoft Exchange ActiveSync protocol currently does not support synchronizing with the "Other" field, for more information and resolution please review the following article: 

Unable to synchronize some fields for one or more contacts for an Exchange ActiveSync account on the BlackBerry 10 smartphone http://btsc.webapps.blackberry.com/btsc/KB34118

 

Thanks.

 

 

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Member
Posts: 1
Registered: ‎07-10-2014
My Device: BB A772 Q-10
My Carrier: AT&T

Re: "other" phone number field not syncing with Active Sync on Q10

I notice this was brought up all the way back in 8/2013. Is there a fix or an update with softwae to correct this issue as of yet. Very frustrating when it works on other devices, but doesnt work here?

 

 

New Contributor
Posts: 5
Registered: ‎10-28-2010
My Device: Q10
My Carrier: Movistar (Telefonica) Uruguay

Re: "other" phone number field not syncing with Active Sync on Q10

Any fix for 10.3 ?

 

rgds